FAQ


Do I have to make an appointment or can I just walk in?

The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.


Do I need a long consultation?

We do standard 15 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments


How are diagnostic test results managed?

Generally patients will be asked to make an appointment with their Doctor to follow up. Nurses may contact a patient regarding the urgency of results and the timeframe in which a patient should return to the practice for a followup.


How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.


Is it possible to have telephone consultations?

Emergency Phone calls will be forwarded directly to the Doctor; however it is unsafe to consult on an illness over the phone. In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist. If you require nursing advice you may be directed to an experienced practice nurse.


How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.


How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request.


Do I need to make an appointment for blood test?

As long as you have a pathology request form from your GP, you do not need to make an booking, just visit the practice and see the onsite pathology collectors.


I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.


I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter. Referrals cannot be back dated so ensure you have a referral before your specialist appointment.