Frequently Asked Questions

Do I have to make an appointment or can I just walk in?

With the current challenges of COVID-19 in mind and our patients’ needs; we ask that patients CALL our practice or making a booking ONLINE. We are now conducting all initial consults via Telehealth and where required a follow-up appointment can be at the practice. This enables us to both triage patients for symptoms of COVID-19 and manages the number of patients in the practice at any one time.

Do I need a long consultation?

We do standard 15-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Yet as all initial consultations will be conducted via Telehealth, the Doctor can advise if your next appointment will need to be in the practice and if it requires a longer booking.

How are diagnostic test results managed?

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse. However, you will generally be asked to make an appointment with your Doctor to follow up.

How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Is it possible to have telephone consultations?

Under the current COVID-19 Pandemic conditions, Telehealth consults are available and can be booked online via our website or by calling our practice. In fact, all initial appointments made with the Doctor will be conducted via Telehealth to ensure the safety of both patients and medical staff.

How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

Do I need to make an appointment for blood test?

In accordance with the Department of Health COVID-19 guidelines, we have implemented strict distancing and hygiene measures within the practice. Therefore, we encourage you to call reception and notify them you will be coming in for a pathology test. This enables them to triage you over the phone prior to your arrival.

I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.

I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make a Telehealth appointment with a GP first to ask about a referral letter; your GP will advise you accordingly and if you are required to come into the practice.

How do I make a complaint?

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.